{"id":11266,"date":"2026-07-13T06:56:13","date_gmt":"2026-07-13T04:56:13","guid":{"rendered":"https:\/\/lunamodels.art\/store\/?page_id=11266"},"modified":"2026-07-13T07:31:02","modified_gmt":"2026-07-13T05:31:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/lunamodels.art\/store\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">    <div class=\"wp-block-bplugins-custom-html\" id='bPluginsCustomHtml-1'>\r\n    <style>\n.faq-section {\nmax-width: 800px;\nmargin: 0 auto;\nfont-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\ncolor: #e0e0e0;\n}\n.faq-section h1 {\nfont-size: 2rem;\nmargin-bottom: 8px;\ncolor: #fff;\n}\n.faq-section .faq-subtitle {\ncolor: #999;\nmargin-bottom: 32px;\nfont-size: 0.95rem;\n}\n.faq-category {\nmargin-bottom: 28px;\n}\n.faq-category h2 {\nfont-size: 1.25rem;\ncolor: #c084fc;\nborder-bottom: 1px solid #2a2a2a;\npadding-bottom: 8px;\nmargin-bottom: 12px;\n}\ndetails {\nbackground: #1a1a1a;\nborder: 1px solid #2a2a2a;\nborder-radius: 8px;\nmargin-bottom: 8px;\noverflow: hidden;\n}\nsummary {\npadding: 14px 18px;\ncursor: pointer;\nfont-weight: 600;\nfont-size: 0.95rem;\ncolor: #f0f0f0;\nlist-style: none;\ndisplay: flex;\njustify-content: space-between;\nalign-items: center;\n}\nsummary::-webkit-details-marker { display: none; }\nsummary::after {\ncontent: '+';\nfont-size: 1.2rem;\ncolor: #888;\ntransition: transform 0.2s;\n}\ndetails[open] summary::after {\ncontent: '\u2212';\n}\ndetails[open] summary {\nborder-bottom: 1px solid #2a2a2a;\n}\n.faq-answer {\npadding: 14px 18px;\nfont-size: 0.9rem;\nline-height: 1.7;\ncolor: #ccc;\n}\n.faq-answer a {\ncolor: #c084fc;\ntext-decoration: underline;\n}\n.faq-answer code {\nbackground: #2a2a2a;\npadding: 2px 6px;\nborder-radius: 4px;\nfont-size: 0.85rem;\ncolor: #e0e0e0;\n}\n.faq-answer strong {\ncolor: #e0e0e0;\n}\n.faq-note {\nbackground: #1c1c2e;\nborder-left: 3px solid #c084fc;\npadding: 12px 16px;\nmargin-top: 10px;\nfont-size: 0.85rem;\nborder-radius: 0 6px 6px 0;\ncolor: #aaa;\n}\n<\/style>\n\n<div class=\"faq-section\">\n\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"faq-subtitle\">Common questions about payments, downloads, models, and more.<\/p>\n\n<!-- ========== PAYMENTS ========== -->\n<div class=\"faq-category\">\n<h2>Payments<\/h2>\n\n<details>\n<summary>What payment methods do you accept?<\/summary>\n<div class=\"faq-answer\">\n<p>We accept cryptocurrency payments. We support USDT, USDC, SOL, BTC, LTC, ETH, TRX, and BNB across multiple networks.<\/p>\n<p>We recommend using <strong>native Solana (SOL)<\/strong> for the easiest checkout experience \u2014 fees are negligible and everything uses the same coin. No extra tokens needed for gas.<\/p>\n<div class=\"faq-note\">\n<strong>PayPal was disabled<\/strong> after our business account was permanently limited without appeal. We migrated to crypto to avoid future disruptions. Read the full story: <a href=\"https:\/\/lunamodels.art\/store\/%f0%9f%9a%a7-payment-information-why-we-only-accept-crypto\/\">Why We Left PayPal<\/a>\n<\/div>\n<\/div>\n<\/details>\n\n<details>\n<summary>I don&#8217;t have crypto. How do I get started?<\/summary>\n<div class=\"faq-answer\">\n<p>Check out our beginner-friendly crypto guide: <a href=\"https:\/\/lunamodels.art\/store\/%f0%9f%92%b8-your-first-crypto-purchase-simple-safe-fast\/\">How to Buy &#038; Send Crypto<\/a> \u2014 it walks you through the whole process step by step.<\/p>\n<p>If you prefer video, search YouTube for &#8220;how to buy USDT with credit card&#8221; or &#8220;how to buy Solana with Coinbase&#8221; \u2014 there are plenty of recent tutorials that show the process in under 5 minutes.<\/p>\n<p>The short version: sign up on an exchange like Coinbase or Binance, buy SOL or USDT, then send it to the wallet address shown at checkout.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Do you accept gift cards?<\/summary>\n<div class=\"faq-answer\">\n<p>Not at the moment. We&#8217;re exploring options but for now crypto is the only supported payment method.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>My payment failed but I already sent the crypto. What happened?<\/summary>\n<div class=\"faq-answer\">\n<p>This usually means you sent the <strong>wrong token<\/strong> or used the <strong>wrong network<\/strong>. For example, sending BNB when USDT was expected, or sending Ethereum ETH on the BNB Smart Chain.<\/p>\n<p>Double check you&#8217;re sending the exact coin and network shown at checkout. If you already sent the wrong coin, contact support with your transaction ID and we&#8217;ll try to sort it out.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>I keep getting &#8220;not enough gas&#8221; errors. What do I do?<\/summary>\n<div class=\"faq-answer\">\n<p>Gas fees are paid in the <strong>native coin<\/strong> of the network you&#8217;re using. If you&#8217;re on BNB Smart Chain, you need BNB for gas \u2014 even if you hold USDT or ETH on that chain.<\/p>\n<p>If this is confusing, the simplest fix is to convert everything to <strong>native Solana (SOL)<\/strong> and pay that way. SOL uses the same coin for fees, no extra tokens required.<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n\n<!-- ========== DOWNLOADS ========== -->\n<div class=\"faq-category\">\n<h2>Downloads<\/h2>\n\n<details>\n<summary>My download got interrupted or shows &#8220;Forbidden.&#8221; Can I get more tries?<\/summary>\n<div class=\"faq-answer\">\n<p>Yes, just open a support ticket with your order number and we&#8217;ll refresh your download limit right away.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>The file I downloaded is corrupted or won&#8217;t extract.<\/summary>\n<div class=\"faq-answer\">\n<p>Let us know which file is affected and we&#8217;ll replace it with a fresh copy. Include your order number and the file name in the ticket.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>I can&#8217;t see my download links after purchasing.<\/summary>\n<div class=\"faq-answer\">\n<p>Go to your <a href=\"https:\/\/lunamodels.art\/store\/my-account\/orders\/\">account dashboard \u2192 Orders<\/a>. You should see your order status.<\/p>\n<p><strong>If it says &#8220;Pending payment&#8221;<\/strong> \u2014 complete the payment first and the links will appear.<\/p>\n<p><strong>If it says &#8220;Completed&#8221; but links are missing<\/strong> \u2014 some files may still be uploading. Open a support ticket and we&#8217;ll sort it out.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Downloads are very slow. Is there anything I can do?<\/summary>\n<div class=\"faq-answer\">\n<p>Try downloading a few files at a time rather than all at once \u2014 too many simultaneous connections can slow things down. If connections keep dropping, open a ticket and we&#8217;ll increase your download limit so you can retry without restrictions.<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n\n<!-- ========== USING THE MODELS ========== -->\n<div class=\"faq-category\">\n<h2>Using the Models<\/h2>\n\n<details>\n<summary>What do I do with a .safetensor file after I buy it?<\/summary>\n<div class=\"faq-answer\">\n<p>These are AI LoRA models that work with local image\/video generators like <strong>ComfyUI<\/strong>, <strong>NeoForge<\/strong>, or <strong>Wan2GP<\/strong>. You load them into your workflow alongside a base checkpoint.<\/p>\n<p>If you&#8217;re new to this, YouTube has great beginner tutorials \u2014 search for &#8220;ComfyUI LoRA tutorial&#8221; or &#8220;how to use LoRA models&#8221; to get started.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>How do I find the trigger word for a model?<\/summary>\n<div class=\"faq-answer\">\n<p>Each download includes a trigger guide file (trigg.txt or similar). If it&#8217;s missing on an older upload, you can view the trigger word using a metadata viewer on the <code>.safetensor<\/code> file.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>What checkpoint should I use?<\/summary>\n<div class=\"faq-answer\">\n<p>It depends on the base model listed on the product page:<\/p>\n<p><strong>FLUX models<\/strong> \u2014 use with Flux workflows in ComfyUI.<\/p>\n<p><strong>WAN 2.2 models<\/strong> \u2014 use Wan2GP or ComfyUI with WAN support.<\/p>\n<p><strong>SDXL models<\/strong> \u2014 use checkpoints like JuggernautXL or RealVisXL V2.<\/p>\n<p><strong>SD1.5 models<\/strong> \u2014 work with any SD1.5 checkpoint.<\/p>\n<p>Always match your checkpoint to the base model shown on the product page.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Can I use two LoRAs at the same time?<\/summary>\n<div class=\"faq-answer\">\n<p>Yes \u2014 the detail helper is designed to work alongside character LoRAs. If you&#8217;re having issues, try lowering the weight of one of them. If problems persist, share your workflow or a screenshot and we&#8217;ll help troubleshoot.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>What weight should I use for the detail helper?<\/summary>\n<div class=\"faq-answer\">\n<p><strong>SDXL:<\/strong> Start around 0.5\u20130.765. Going too high can wash out the image.<\/p>\n<p><strong>FLUX \/ WAN 2.2 HD:<\/strong> Check the trigger guide included in your download for recommended weights.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>The images look foggy, blurry, or deformed. What&#8217;s wrong?<\/summary>\n<div class=\"faq-answer\">\n<p>This usually means you&#8217;re running a bare workflow without hires upscaling. SDXL in particular needs proper workflows with upscaling to produce good results.<\/p>\n<p>Search CivitAI or YouTube for updated workflows for your base model. Our bundled sample images also include the workflow used \u2014 drag them into ComfyUI to load it.<\/p>\n<p>YouTube search suggestions: &#8220;Simple ComfyUI SDXL workflow&#8221; or &#8220;ComfyUI Flux workflow beginner&#8221;<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n\n<!-- ========== COMMISSIONS & ON-DEMAND ========== -->\n<div class=\"faq-category\">\n<h2>Commissions &#038; On-Demand Training<\/h2>\n\n<details>\n<summary>How do commission orders work?<\/summary>\n<div class=\"faq-answer\">\n<p>Buy a commission product from the store and open a ticket with your request. Include the model\/person you want trained and any preferences. We&#8217;ll confirm the timeline and let you know when it&#8217;s ready.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>What&#8217;s the difference between Commission and On-Demand?<\/summary>\n<div class=\"faq-answer\">\n<p><strong>Commissions<\/strong> are custom LoRA training requests where we handle everything.<\/p>\n<p><strong>On-Demand<\/strong> products are pre-configured training items available in the store.<\/p>\n<p>Both result in a custom model delivered to your downloads.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>How long does On-Demand training take?<\/summary>\n<div class=\"faq-answer\">\n<p>Depends on the queue. You can check the current queue status before ordering. Typically 1\u20133 days, but may be longer during busy periods.<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n\n<!-- ========== BUNDLES & PRODUCTS ========== -->\n<div class=\"faq-category\">\n<h2>Bundles &#038; Products<\/h2>\n\n<details>\n<summary>How do bundles work?<\/summary>\n<div class=\"faq-answer\">\n<p>Bundles are mostly legacy <strong>Stable Diffusion 1.5 + SDXL<\/strong> combined into one download. They cost $8.87 each ($4.95 for SD1.5 + $5.99 for SDXL). Each bundle contains both formats so you can use whichever fits your setup.<\/p>\n<p>Just add the bundle to your cart like any other product and checkout.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Do you sell custom images or real content?<\/summary>\n<div class=\"faq-answer\">\n<p>No. We sell AI model files (<code>.safetensors<\/code> format only). We don&#8217;t sell, include, or allow any real-life content of any kind. All models are AI-generated and ethically trained.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Will you train models for newer base models?<\/summary>\n<div class=\"faq-answer\">\n<p>We&#8217;re always exploring new architectures. If we release versions for new base models, we&#8217;ll add them to the store and announce it in the catalog.<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n\n<!-- ========== ACCOUNT & EXCHANGES ========== -->\n<div class=\"faq-category\">\n<h2>Account &#038; Orders<\/h2>\n\n<details>\n<summary>I can&#8217;t log in or my email is being rejected.<\/summary>\n<div class=\"faq-answer\">\n<p>Some email providers occasionally get flagged by our system. If you&#8217;re having trouble, open a support ticket and we&#8217;ll look into it. Mention the email address you&#8217;re trying to use.<\/p>\n<\/div>\n<\/details>\n  \n<details>\n<summary>I bought the wrong version. Can I exchange it?<\/summary>\n<div class=\"faq-answer\">\n<p><strong>If you haven&#8217;t downloaded the files yet<\/strong> \u2014 yes, contact support and we&#8217;ll swap it for the correct version.<\/p>\n<p><strong>If you&#8217;ve already downloaded<\/strong> and this is your first time purchasing that specific product \u2014 you&#8217;ll need to order the correct version separately. No refunds or exchanges after download.<\/p>\n<p><strong>If you accidentally bought a duplicate<\/strong> of something you already own \u2014 contact us with both order numbers and we&#8217;ll work something out.<\/p>\n<\/div>\n<\/details>\n\n<\/div>\n  \n<!-- ========== PRICING ========== -->\n<div class=\"faq-category\">\n<h2>Pricing<\/h2>\n\n<details>\n<summary>Why are the prices what they are?<\/summary>\n<div class=\"faq-answer\">\n<p>We do our best to keep prices as low as possible. Each model factors in the base price, compute hours for training, and the actual work that goes into the dataset \u2014 sourcing, cleaning, tagging, testing, and tuning. It all adds up, especially for models that take multiple training runs to get right.<\/p>\n<p>We also run discounts, sales, and coupons from time to time \u2014 keep an eye out.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>Why is the Detail Helper \/ Perfect Body priced higher?<\/summary>\n<div class=\"faq-answer\">\n<p>It&#8217;s our special tuned detailer that we&#8217;ve spent a lot of effort perfecting over the years, from SD1.5 all the way through FLUX and WAN 2.2. It&#8217;s our premium product.<\/p>\n<p>Most character models work fine on their own and don&#8217;t need it \u2014 but when you want that extra level of body detail and freedom, it fills the gap. Think of it as an optional upgrade, not a requirement.<\/p>\n<p>We do run discounts, sales, and coupons from time to time \u2014 keep an eye out.<\/p>\n<\/div>\n<\/details>\n\n<details>\n<summary>What does the Perfect Body \/ Detail Helper actually do?<\/summary>\n<div class=\"faq-answer\">\n<p>It&#8217;s an enhancement LoRA that adds realistic body detail to your generations \u2014 skin texture, body contours, proportions, and overall realism that character LoRAs or Base Models sometimes miss or gloss over.<\/p>\n<p>Most of our character models produce good results on their own. The detail helper is for when you want to push that extra level \u2014 filling in body details that might otherwise look soft, washed out, or incomplete.<\/p>\n<p><strong>SDXL version:<\/strong> More limited \u2014 focused on standing poses, chest to thighs. Does not enhance extremities like feet or fingers.<\/p>\n<p><strong>FLUX \/ WAN 2.2 HD versions:<\/strong> More capable and flexible with poses and body coverage.<\/p>\n<p>It&#8217;s completely optional \u2014 your character LoRAs will work without it. Think of it as a finishing touch when you really need it.<\/p>\n<\/div>\n<\/details>\n  \n<\/div>\n  \n<\/div>    <\/div>\r\n    <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11266","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/11266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/comments?post=11266"}],"version-history":[{"count":5,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/11266\/revisions"}],"predecessor-version":[{"id":11284,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/11266\/revisions\/11284"}],"wp:attachment":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/media?parent=11266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}