{"id":6190,"date":"2025-10-28T16:12:49","date_gmt":"2025-10-28T14:12:49","guid":{"rendered":"https:\/\/lunamodels.art\/store\/?page_id=6190"},"modified":"2026-08-11T13:05:08","modified_gmt":"2026-08-11T11:05:08","slug":"store-policy","status":"publish","type":"page","link":"https:\/\/lunamodels.art\/store\/store-policy\/","title":{"rendered":"Store Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective date:<\/strong> August 11, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Store Policy explains how orders, delivery, accounts, and support work at <strong>LunaModels.art<\/strong>. It complements our <a href=\"\/store\/terms-conditions\/\">Terms of Service<\/a> \u2014 please read both.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Ordering &amp; Delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All products are digital AI model files, delivered electronically to your account&#8217;s <a href=\"\/store\/my-account\/downloads\/\">Downloads<\/a> section after payment confirmation.<\/li>\n\n\n\n<li>Payment is accepted in <strong>cryptocurrency only<\/strong>. Orders are fulfilled once the transaction reaches the required blockchain confirmations.<\/li>\n\n\n\n<li>Always send the exact token and network shown at checkout \u2014 sending on the wrong network can make funds unrecoverable.<\/li>\n\n\n\n<li>New to crypto? Follow our step-by-step <a href=\"\/store\/%f0%9f%92%b8-your-first-crypto-purchase-simple-safe-fast\/\">crypto payment guide<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Accounts &amp; Downloads<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An account is required to purchase and download products. Keep your email address current \u2014 it is our primary way to reach you about orders.<\/li>\n\n\n\n<li>Purchased products remain available in your account library for ongoing download.<\/li>\n\n\n\n<li>Download limits protect against abuse. If a legitimate download fails or is interrupted, open a support ticket and we will refresh your limit promptly.<\/li>\n\n\n\n<li>Accounts may not be shared. Signs of shared credentials or public link sharing lead to suspension.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fastest:<\/strong> open a support ticket from your <a href=\"\/store\/my-account\/\">account dashboard<\/a>.<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a href=\"mailto:Contact.us@lunamodels.art\">Contact.us@lunamodels.art<\/a> for pre-sale questions and compliance matters.<\/li>\n\n\n\n<li>Typical response time is 1\u20132 business days. Include your order number and, for payment issues, your transaction ID (TXID).<\/li>\n\n\n\n<li>Many common questions are answered in the <a href=\"\/store\/faq\/\">FAQ<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pricing &amp; Availability<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prices are listed in USD and may change at any time. Discounts and coupons apply at checkout only and cannot be combined retroactively.<\/li>\n\n\n\n<li>If a product is mispriced due to an obvious error, we may cancel the order and issue a full refund before delivery.<\/li>\n\n\n\n<li>Products may be updated, improved, or retired over time; delivered licenses are not affected retroactively.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fair Use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to refuse service, cancel orders, or suspend accounts in cases of abuse, fraud, license violations, or attempts to circumvent Store systems \u2014 as detailed in our <a href=\"\/store\/terms-conditions\/\">Terms of Service<\/a>. Refund eligibility is governed by our <a href=\"\/store\/refund_returns\/\">Refund &amp; Returns Policy<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Effective date: August 11, 2026 This Store Policy explains how orders, delivery, accounts, and support work at LunaModels.art. It complements [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/6190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/comments?post=6190"}],"version-history":[{"count":2,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/6190\/revisions"}],"predecessor-version":[{"id":11854,"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/pages\/6190\/revisions\/11854"}],"wp:attachment":[{"href":"https:\/\/lunamodels.art\/store\/wp-json\/wp\/v2\/media?parent=6190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}