DIGITAL DELIVERY · VERIFIED AI MODEL FILES · SECURE ACCOUNT LIBRARY

Luna Models

Store Policy

Effective date: August 11, 2026

This Store Policy explains how orders, delivery, accounts, and support work at LunaModels.art. It complements our Terms of Service — please read both.

Ordering & Delivery

  • All products are digital AI model files, delivered electronically to your account’s Downloads section after payment confirmation.
  • Payment is accepted in cryptocurrency only. Orders are fulfilled once the transaction reaches the required blockchain confirmations.
  • Always send the exact token and network shown at checkout — sending on the wrong network can make funds unrecoverable.
  • New to crypto? Follow our step-by-step crypto payment guide.

Accounts & Downloads

  • An account is required to purchase and download products. Keep your email address current — it is our primary way to reach you about orders.
  • Purchased products remain available in your account library for ongoing download.
  • Download limits protect against abuse. If a legitimate download fails or is interrupted, open a support ticket and we will refresh your limit promptly.
  • Accounts may not be shared. Signs of shared credentials or public link sharing lead to suspension.

Support

  • Fastest: open a support ticket from your account dashboard.
  • Email: Contact.us@lunamodels.art for pre-sale questions and compliance matters.
  • Typical response time is 1–2 business days. Include your order number and, for payment issues, your transaction ID (TXID).
  • Many common questions are answered in the FAQ.

Pricing & Availability

  • Prices are listed in USD and may change at any time. Discounts and coupons apply at checkout only and cannot be combined retroactively.
  • If a product is mispriced due to an obvious error, we may cancel the order and issue a full refund before delivery.
  • Products may be updated, improved, or retired over time; delivered licenses are not affected retroactively.

Fair Use

We reserve the right to refuse service, cancel orders, or suspend accounts in cases of abuse, fraud, license violations, or attempts to circumvent Store systems — as detailed in our Terms of Service. Refund eligibility is governed by our Refund & Returns Policy.