Need a hand? Here’s the fastest way to reach the Luna Models team:
Support tickets (fastest)
Log in and open a ticket from your account dashboard. Tickets are the quickest way to get help with orders, downloads, and training requests — typical response time is 1–2 business days.
To help us help you, include:
- Your order number (for anything purchase-related)
- The email address on your account
- Your transaction ID (TXID) for payment issues
- Screenshots or workflow files for technical model issues
For pre-sale questions, business inquiries, and compliance reports: Contact.us@lunamodels.art
Before you write
Most common questions — payments, downloads, model setup, commissions, pricing — are already answered in the FAQ. New to paying with crypto? Our step-by-step guide walks you through your first purchase in minutes.