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Luna Models

Terms of Service, Usage & Refund Policy

Effective date: August 11, 2026
Last updated: August 11, 2026

These Terms of Service, Usage & Refund Policy (“Terms”) govern your access to and use of LunaModels.art (the “Store”), operated by Luna Models (“we”, “us”, “our”). By creating an account, placing an order, downloading a file, or otherwise using the Store, you agree to be bound by these Terms. If you do not agree, please do not use the Store.

1. Digital Products & Delivery

All products sold in the Store are digital goods only — AI model files (e.g., LoRA checkpoints in .safetensors format), trigger guides, and related documentation. No physical items are shipped.

  • Upon confirmed payment, products are delivered electronically to your account’s Downloads section.
  • An order confirmation is sent to the email address registered on your account.
  • Unless stated otherwise, purchases include ongoing download access from your account library.
  • Delivery is considered complete once the files are made available to your account, regardless of whether you choose to download them.

You are responsible for verifying product details — including base-model compatibility — on the product page before purchasing.

2. License & Permitted Use

Unless a product page states otherwise, each purchase grants you a non-exclusive, non-transferable, non-sublicensable license to:

  • Download, store, and use the model files on devices you own or control;
  • Use the models with local or cloud image/video generation tools (e.g., ComfyUI and similar workflows);
  • Own and use the outputs you generate with the models, including for commercial purposes, provided such use complies with these Terms and applicable law.

A purchase is a license to use the product — not a transfer of ownership of the product itself.

3. Restrictions on Use

You may not:

  • Redistribute, resell, share, lease, or publicly post the model files, download links, or your account access, in whole or in part;
  • Upload the files to third-party model hubs, marketplaces, or file-sharing services;
  • Claim authorship or ownership of the models, or train derivative models for redistribution;
  • Use the models or generated outputs for any unlawful purpose, or in violation of the terms of the generation tools you use;
  • Circumvent download limits, access controls, or licensing restrictions.

Violation of this section may result in immediate license revocation and account termination, without refund.

4. Accounts & Security

  • You must provide an accurate, working email address — order confirmations and download access depend on it.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • Download limits exist to prevent abuse. If a legitimate download is interrupted, contact support and your limit will be refreshed.
  • We may suspend accounts showing signs of credential sharing, link sharing, or abnormal download patterns.

5. Payments (Cryptocurrency)

The Store accepts cryptocurrency payments only. By placing an order you acknowledge and agree that:

  • Prices are displayed in USD and payable in the cryptocurrency and network shown at checkout, at the exchange rate applicable at the time of payment.
  • You are solely responsible for sending the correct token on the correct network to the address shown at checkout. Transactions sent on an unsupported network or in the wrong token may be unrecoverable; we will make reasonable efforts to assist but cannot guarantee recovery.
  • Network (“gas”) fees are your responsibility and are non-refundable.
  • Orders are fulfilled after the transaction reaches the required blockchain confirmations.
  • Underpayments may hold your order until the balance is settled; overpayments are credited or refunded at our discretion.

6. Refunds & Exchanges

Due to the nature of digital goods:

  • Before download: you may request a refund or exchange within 7 days of purchase, provided the files have not been downloaded or accessed.
  • After download: all sales are final. Once files have been downloaded or accessed, no refunds or exchanges can be issued.
  • Defective files: if a file is corrupted or materially defective, contact us and we will repair or replace it at no cost. This is our primary remedy for defective digital goods.
  • Wrong version purchased: if you have not downloaded the files, we will exchange the product for the correct version.
  • Duplicate purchases: contact us with both order numbers and we will resolve it (replacement product or store credit).

Approved refunds are issued in cryptocurrency to the original sending wallet (minus network fees) or as store credit, at our discretion. See our Refund & Returns Policy for the full procedure.

7. Chargebacks & Payment Disputes

Cryptocurrency transactions are final and irreversible once confirmed on the blockchain. However, disputes can still arise through third parties (for example, a dispute filed with the exchange or card provider used to acquire the crypto). To protect both parties:

  • Contact us first. If anything is wrong with an order, open a support ticket before initiating any dispute with a payment provider or exchange. We resolve legitimate issues quickly.
  • Fraudulent or bad-faith disputes — including false “unauthorized transaction” or “item not received” claims for orders that were delivered and/or downloaded — constitute a material breach of these Terms.
  • In the event of such a dispute we will: (a) immediately suspend the associated account; (b) revoke all licenses granted under the disputed order(s); (c) permanently block the associated email addresses, wallets, and accounts from future purchases; and (d) submit our evidence — including order records, blockchain transaction IDs, delivery logs, download timestamps, and IP records — to the relevant payment provider, exchange, or authority to contest the dispute.
  • If a dispute is resolved in our favor, any amounts recovered plus associated fees may be pursued, and access will not be restored.

Nothing in this section limits any non-waivable consumer rights you may have under applicable law.

8. Commissions & On-Demand Training

  • Custom commissions and on-demand training products are produced after purchase and delivered to your account library.
  • Typical turnaround is 1–3 business days depending on queue length; current queue status is available before ordering.
  • Because training begins shortly after ordering, custom training orders become non-refundable once work has started.
  • We reserve the right to decline commission requests that are unlawful or violate these Terms; declined orders are refunded in full.

9. Intellectual Property

The Store, its branding, and all model files (excluding outputs you generate under Section 2) are the intellectual property of Luna Models and are protected by applicable laws. Models are trained with respect for third-party rights using datasets that are publicly available, licensed, or created by our team.

10. Acceptable Use & Content Standards

All products are AI-generated and contain no real-person content. You agree to use the models and their outputs in compliance with applicable law and the terms of the tools you run them with. We do not sell, include, or permit any real-life content of any kind.

11. Service Availability & Modifications

We may update, suspend, or discontinue products or Store features at any time. Changes do not retroactively affect licenses for products already delivered to your account. We may update these Terms at any time; the “Last updated” date above reflects the current version, and continued use of the Store constitutes acceptance.

12. Disclaimers & Limitation of Liability

Products are provided “as is” without warranties of any kind, express or implied. We do not warrant compatibility with every third-party tool or workflow. To the maximum extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for issues arising from third-party software, exchanges, or networks.

13. Contact & Dispute Resolution

For any question about these Terms or an order, contact us first — most issues are resolved informally within 1–2 business days:

These Terms, together with our Privacy Policy, Refund & Returns Policy, and Store Policy, constitute the entire agreement between you and Luna Models regarding the Store.